Refund Policy – Kendrascottes
At Kendrascottes, we want you to be completely satisfied with your purchase of our limited-edition jewelry. This Refund Policy outlines the terms and procedures for requesting a refund, ensuring a transparent and straightforward process for our customers.
1. Eligibility for Refunds
- Return Period: You are eligible for a full refund if you return your item(s) within 60 days from the date of delivery. Items returned after this period will not be accepted, and no refund will be issued.
- Condition of Items: To qualify for a refund, returned items must be:
- Unused, undamaged, and in their original condition.
- In the original packaging, with all tags, labels, and accessories (e.g., gift boxes, polishing cloths) included.
- Free from signs of wear, alteration, or misuse.
- Exceptions: Customized or personalized jewelry (if applicable) is not eligible for a refund unless it arrives damaged or defective, in which case we will assess the issue on a case-by-case basis.
2. How to Request a Refund
To initiate a refund, follow these steps:
- Contact Customer Service: Reach out to our team at [email protected] with your order number, the reason for the return, and photos of the item (if it is damaged or defective).
- Receive Return Instructions: We will respond within 1-2 business days with a return authorization number and detailed instructions on how to ship the item back to us. Do not return items without prior authorization, as they may not be processed.
- Ship the Item: Send the item(s) back using a trackable shipping method (we recommend insuring high-value items). You are responsible for return shipping costs unless the item is damaged or defective (in which case we will reimburse reasonable return shipping fees upon receipt).
- Item Inspection: Once we receive the returned item, our team will inspect it to confirm it meets the eligibility criteria. We will notify you via email once the inspection is complete.
3. Refund Processing
- Timeline: If your return is approved, we will process your refund within 5-10 business days from the date we confirm the item meets our return conditions.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment processors.
- Currency: All refunds are processed in USD (United States Dollars), matching the currency of the original transaction.
- Refund Amount: You will receive a full refund of the item’s purchase price. Shipping costs (which are complimentary for all orders) are not separately refundable, as we do not charge for standard shipping.
4. Special Cases
- Damaged or Defective Items: If you receive a damaged or defective item, notify us within 7 days of delivery. We will arrange for a replacement (if available) or a full refund, including reimbursement for return shipping costs.
- Incorrect Items: If we shipped the wrong item, contact us immediately. We will send the correct item at no cost to you and provide a prepaid return label for the incorrect item.
- Cancelled Orders: If you cancel an order before it has been shipped, we will process a full refund within 3-5 business days. If the order has already shipped, you will need to follow the return process outlined above once you receive the item.
5. Contact Us
If you have questions about our refund policy or need assistance with a return, please contact our customer service team at:
We aim to make the refund process as smooth as possible and appreciate your patience as we work to resolve your request.