Terms of Purchase – Kendrascottes
Welcome to Kendrascottes. These Terms of Purchase govern your order placement, payment, delivery, returns, and related processes when purchasing our limited-edition jewelry. By placing an order on our website, you agree to these terms.
1. Order Placement and Acceptance
- All orders are subject to availability of the selected jewelry items. We reserve the right to cancel an order if a product is out of stock, and we will notify you promptly and issue a full refund.
- Once you submit an order and it is confirmed (via email notification), a binding contract is formed between you and Kendrascottes.
2. Payment Terms
- Currency: All prices on our website are displayed and processed in USD (United States Dollars).
- Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, etc.) and other secure payment options as indicated at checkout.
- Payment Security: Payments are processed through encrypted third-party payment processors to ensure the security of your financial information. Kendrascottes does not store full payment details.
- Billing: You authorize us to charge the total order amount (including any applicable taxes) to the payment method provided at checkout.
3. Shipping and Delivery
- Processing Time: Orders are processed promptly after confirmation. We aim to ship all orders the day after they are placed (excluding weekends and holidays).
- Delivery Timeline: Standard delivery for all orders (domestic and international) is estimated to arrive within 5 days from the shipping date. Delivery times may vary slightly due to factors beyond our control (e.g., customs delays for international shipments), but we will provide tracking information to help you monitor your order.
- Shipping Costs: We offer free shipping worldwide on all orders, with no minimum purchase required.
- Shipping Carriers: We partner with reliable shipping carriers to ensure safe and timely delivery. Tracking details will be sent to your provided email address once your order is shipped.
4. Returns and Refunds
- Return Period: You may return any unused, undamaged jewelry item (in its original packaging with all tags attached) within 60 days from the delivery date for a full refund.
- Return Process: To initiate a return, contact our customer service at [email protected] with your order number and reason for return. We will provide instructions for returning the item.
- Refund Processing: Once we receive and inspect the returned item (to confirm it meets the return conditions), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
- Non-Returnable Items: Customized or personalized jewelry (if applicable) is not eligible for return unless damaged or defective upon receipt.
5. Title and Risk of Loss
- Title to the jewelry items transfers to you upon delivery.
- Risk of loss or damage to the items passes to you once the shipment is delivered to your specified address. We recommend inspecting packages upon delivery and reporting any damage to the carrier and our customer service immediately.
6. Limitation of Liability
- Kendrascottes is not liable for delays in delivery caused by circumstances beyond our control (e.g., natural disasters, carrier errors, customs issues).
- We strive to ensure product descriptions and images are accurate, but minor variations in color or detail may occur due to the handcrafted nature of some jewelry items. Such variations do not constitute a defect.
7. Modifications to Terms
We may update these Terms of Purchase from time to time. Any changes will be posted on this page, and the revised terms will apply to orders placed on or after the “last updated” date. We encourage you to review these terms before placing an order.
8. Contact Us
For questions or concerns regarding these Terms of Purchase, please contact our customer service team at: