Shipping Policy – Kendrascottes
At Kendrascottes, we’re committed to ensuring your limited-edition jewelry reaches you quickly and securely, no matter where you are in the world. This Shipping Policy outlines our processes, timelines, and details to keep you informed every step of the way.
1. Order Processing
- Processing Time: All orders are processed promptly after confirmation. We strive to prepare and ship your order the day after it is placed (excluding weekends and major holidays). You’ll receive a confirmation email once your order is processed, followed by a shipping notification with tracking details once it’s on its way.
- Order Verification: In some cases, we may contact you to verify order details (e.g., shipping address) to ensure accuracy, which could slightly delay processing. Please provide up-to-date contact information to avoid delays.
2. Delivery Timeline
- Standard Delivery: For all destinations worldwide, your order is estimated to arrive within 5 days from the shipping date. This timeline applies to both domestic and international shipments, though external factors (e.g., customs processing for international orders, weather disruptions) may occasionally cause minor delays.
- Tracking Your Order: Once shipped, you’ll receive a tracking number via email, allowing you to monitor your package’s progress through the carrier’s website. If you don’t see tracking updates within 24 hours of receiving your shipping notification, please contact us at [email protected] for assistance.
3. Shipping Costs
- Free Global Shipping: We offer complimentary shipping on all orders worldwide, with no minimum purchase required. There are no hidden fees—what you see at checkout (in USD) is the total amount you’ll pay, including taxes (where applicable).
4. Shipping Destinations
- We ship to virtually every country and region across the globe. If you’re unsure whether we deliver to your location, please check our checkout page for a list of supported countries or contact our customer service team for confirmation.
5. Customs and Duties
- International Orders: For shipments outside of the United States, local customs authorities may impose import duties, taxes, or fees, which are the responsibility of the recipient. These charges vary by country and are not included in your order total or our free shipping offer. We recommend checking with your local customs office for details on potential charges before placing your order.
- Customs Delays: While we work with reliable carriers to minimize delays, customs processing times are beyond our control. If your order is held by customs, we’ll assist with providing necessary documentation (e.g., proof of purchase) upon request.
6. Address Changes
- If you need to update your shipping address after placing an order, please contact us immediately at [email protected]. We can only modify the address if the order has not yet shipped. Once shipped, address changes are no longer possible, and we cannot be held responsible for packages delivered to incorrect addresses provided at checkout.
7. Lost or Damaged Packages
- Lost Packages: If your tracking information shows your package as delivered but you haven’t received it, please check with neighbors, building management, or your local post office first. If the package is confirmed lost, contact us within 10 days of the estimated delivery date, and we’ll investigate and arrange for a replacement or refund.
- Damaged Packages: Inspect your package upon delivery. If the item is damaged, take photos of the packaging and the item, then contact us within 3 days of delivery at [email protected]. We’ll guide you through the process of returning the damaged item and send a replacement (if available) at no cost.
8. Contact Us
For questions about shipping, tracking, or delivery, please reach out to our customer service team at:
We’re dedicated to ensuring your jewelry arrives safely and on time, and we’re here to help with any issues that may arise.